Company Policy

Introduction

Cloord is dedicated to providing cutting-edge digital solutions to educational institutions, including schools and coaching centers. Our comprehensive platform is designed to streamline the management of student and staff data, optimize financial operations, and enhance communication between institutions and parents.

By using Cloord's services, you acknowledge that you have read, understood, and agree to comply with all terms and conditions outlined in this policy document.

Services Provided

Cloord offers a comprehensive suite of services designed to assist in the smooth operation of educational institutions:

• Student Online Database Management: Secure storage and management of student information with advanced analytics
• Attendance Management: Real-time tracking tools for both students and staff attendance
• Accounting Software: Comprehensive financial transaction management and automated reporting
• Bill Generation: Automated generation of student fees, charges, and customizable invoices
• Payment Collection: Multi-channel payment gateway facilitating seamless fee collection
• Payment Transfer System: Secure and timely transfer of collected payments to institution accounts
• Communication Platform: Advanced chat system with group management for students, teachers, and parents

Data Protection & Privacy

Cloord prioritizes the highest standards of data security and privacy protection:

• Bank-grade encryption for all personal and financial information
• Multi-layer security protocols during data storage and transmission
• Role-based access control ensuring data accessibility only to authorized users
• Regular security audits and compliance with international data protection standards
• GDPR and local data protection law compliance

Client Responsibilities

To ensure optimal service delivery, clients are responsible for:

• Providing accurate, complete, and up-to-date information for all records
• Implementing proper access controls and user management protocols
• Ensuring compliance with local educational and financial regulations
• Prompt reporting of technical issues, discrepancies, or security concerns
• Regular backup and verification of critical institutional data

Communication Platform Policy

Our integrated communication platform enhances collaboration while maintaining professional standards:

• Authorized personnel can create and manage educational groups
• All communications must remain professional and education-focused
• Institutions are responsible for moderating and monitoring group interactions
• Zero tolerance policy for inappropriate content or unprofessional behavior
• Regular activity monitoring and reporting capabilities available

Payment Terms & Processing

Our streamlined payment system ensures efficient fee collection and processing:

• Clear communication of payment terms and schedules to all stakeholders
• Real-time monitoring of successful and failed transaction statuses
• Immediate support access for payment discrepancies or technical issues
• Automated transfer to designated institution bank accounts
• Comprehensive financial reporting and audit trail maintenance

Refund & Cancellation Policy

Our refund and cancellation policy is designed to maintain transparency for all subscription payments:

• All subscription payments are final and strictly non-refundable, except in cases of verified duplicate or erroneous transactions.
• Upon successful payment, the software services are activated immediately; no refunds will be processed once activation has occurred.
• Subscriptions are provided for fixed billing periods (e.g., monthly, yearly); cancellations cannot be made mid-term and no pro-rated refunds will be issued for unused portions.
• Users may cancel future renewals at any time; cancellation will halt subsequent recurring payments but will not affect the current active period.
• No refunds shall be entertained during an active subscription session; services will remain available until the end of the paid term.
• For school or institute management plans, payment adjustments toward future services may be considered at our discretion, but monetary refunds will not be issued.
• In the event of duplicate payments or proven technical errors, users must contact support for verification and refund processing.

Service Termination

Service termination process designed to protect institutional data and ensure smooth transition:

• 30-day written notice required for service termination
• Complete data export and transfer options available upon request
• Secure data deletion following client preferences and legal requirements
• Legal compliance data retention for maximum 7 years when required
• Final settlement of all outstanding fees and payments before termination

Policy Amendments

Cloord reserves the right to modify and update this policy as needed to reflect changes in our services, legal requirements, or industry best practices. All clients will receive advance notification of significant policy changes through email and in-app notifications.