Our comprehensive policies establish transparent, ethical standards that ensure a productive and secure environment for all educational institutions using Cloord's services.
Cloord is dedicated to providing cutting-edge digital solutions to educational institutions, including schools and coaching centers. Our comprehensive platform is designed to streamline the management of student and staff data, optimize financial operations, and enhance communication between institutions and parents.
By using Cloord's services, you acknowledge that you have read, understood, and agree to comply with all terms and conditions outlined in this policy document.
Cloord offers a comprehensive suite of services designed to assist in the smooth operation of educational institutions:
Secure storage and management of student information with advanced analytics
Real-time tracking tools for both students and staff attendance
Comprehensive financial transaction management and automated reporting
Automated generation of student fees, charges, and customizable invoices
Multi-channel payment gateway facilitating seamless fee collection
Secure and timely transfer of collected payments to institution accounts
Advanced chat system with group management for students, teachers, and parents
Cloord prioritizes the highest standards of data security and privacy protection:
Bank-grade encryption for all personal and financial information
Multi-layer security protocols during data storage and transmission
Role-based access control ensuring data accessibility only to authorized users
Regular security audits and compliance with international data protection standards
GDPR and local data protection law compliance
To ensure optimal service delivery, clients are responsible for:
Providing accurate, complete, and up-to-date information for all records
Implementing proper access controls and user management protocols
Ensuring compliance with local educational and financial regulations
Prompt reporting of technical issues, discrepancies, or security concerns
Regular backup and verification of critical institutional data
Our integrated communication platform enhances collaboration while maintaining professional standards:
Authorized personnel can create and manage educational groups
All communications must remain professional and education-focused
Institutions are responsible for moderating and monitoring group interactions
Zero tolerance policy for inappropriate content or unprofessional behavior
Regular activity monitoring and reporting capabilities available
Our streamlined payment system ensures efficient fee collection and processing:
Clear communication of payment terms and schedules to all stakeholders
Real-time monitoring of successful and failed transaction statuses
Immediate support access for payment discrepancies or technical issues
Automated transfer to designated institution bank accounts
Comprehensive financial reporting and audit trail maintenance
Our refund and cancellation policy is designed to maintain transparency for all subscription payments:
All subscription payments are final and strictly non-refundable, except in cases of verified duplicate or erroneous transactions.
Upon successful payment, the software services are activated immediately; no refunds will be processed once activation has occurred.
Subscriptions are provided for fixed billing periods (e.g., monthly, yearly); cancellations cannot be made mid-term and no pro-rated refunds will be issued for unused portions.
Users may cancel future renewals at any time; cancellation will halt subsequent recurring payments but will not affect the current active period.
No refunds shall be entertained during an active subscription session; services will remain available until the end of the paid term.
For school or institute management plans, payment adjustments toward future services may be considered at our discretion, but monetary refunds will not be issued.
In the event of duplicate payments or proven technical errors, users must contact support for verification and refund processing.
Service termination process designed to protect institutional data and ensure smooth transition:
30-day written notice required for service termination
Complete data export and transfer options available upon request
Secure data deletion following client preferences and legal requirements
Legal compliance data retention for maximum 7 years when required
Final settlement of all outstanding fees and payments before termination
Cloord reserves the right to modify and update this policy as needed to reflect changes in our services, legal requirements, or industry best practices. All clients will receive advance notification of significant policy changes through email and in-app notifications.
Get in touch with our support team for any questions or assistance
company@cloord.com
+91 7587211535
Raipur 493114
Chhattisgarh (C.G.)
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (IST). For urgent issues outside business hours, please email us and we'll respond within 24 hours.