Introduction

Cloord Solution Pvt Ltd ("Cloord") is dedicated to providing digital solutions to educational institutions such as schools and coaching centers. Our services are designed to streamline the management of student and staff data, financial operations, and communication between institutions and parents.

By using Cloord's services, you agree to the following terms and conditions outlined in this policy.

1. Services Provided

Cloord offers a range of services to assist in the smooth operation of educational institutions, including:

• Student Online Database Management: Secure storage and management of student information.
• Attendance Management: Tools for tracking attendance of both students and staff.
• Accounting Software: Managing financial transactions and reports efficiently.
• Bill Generation: Automated generation of student fees and other charges.
• Payment Collection: Facilitating payment collection from students' parents.
• Payment Transfer to Business Owners: Ensuring timely transfer of payments collected back to the institution or business owner.
• Chat System and Group Management: A communication platform that allows institutions to create groups for students, teachers, and parents, facilitating easy and secure conversations.

2. Data Protection and Privacy

Cloord prioritizes the security of all data managed through our system. We follow strict data protection protocols to ensure:

• Personal and financial information of students, staff, and institutions remains confidential.
• Data is encrypted during storage and transmission.
• Data is accessible only to authorized users.

We comply with all applicable data protection laws and encourage educational institutions to handle data responsibly.

3. Client Responsibilities

Clients using Cloord services are responsible for:

• Providing accurate and up-to-date information for student and staff records.
• Ensuring only authorized personnel have access to the platform.
• Compliance with local laws regarding data privacy and the financial operation of educational institutions.
• Timely reporting of any technical issues or discrepancies in payment processing or record-keeping.

4. Chat System and Group Management Policy

The Cloord platform includes a Chat System and Group Management feature to enhance communication between students, teachers, and parents. The usage of this feature requires adherence to the following guidelines:

• Groups can be created and managed by authorized personnel of the institution.
• Communication should remain professional and relevant to educational activities.
• Institutions are responsible for moderating group interactions and ensuring no inappropriate content or behavior occurs.
• Cloord is not liable for the content shared in group chats, and institutions are encouraged to monitor activity regularly.

5. Payment Terms

Cloord’s payment collection system is designed to streamline the process of collecting student fees and other charges. The institution is responsible for:

• Clearly communicating payment terms to students' parents.
• Monitoring successful and failed transactions.
• Contacting Cloord support in case of any payment discrepancies.

Collected payments will be transferred to the designated institution bank account according to the agreed-upon schedule.

6. Termination of Services

Clients may terminate their use of Cloord services with written notice. Upon termination:

• All student and institutional data will be returned to the institution or deleted, based on the client's request. We may save some or all of the data for legal purposes but not more than 7 years.
• Any remaining fees or payments due must be settled before the termination is finalized.

7. Amendments

Cloord reserves the right to amend this policy as needed. Clients will be notified of significant changes to the policy or terms of service.

Contact Us

For any questions or support regarding our services, please contact us at:

Email: company@cloord.com
Phone: +91 7587211535
Address: Raipur 493114, Chhattisgarh (C.G.)