Cloord Solution Pvt Ltd ("Cloord", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services. By using Cloord services, you agree to the practices described in this policy.

1. Information We Collect

We collect and analyze the following data for the smooth flow of service offered by us and to improve the quality of service:

1.1 Personal Information

Student and Staff Data: Name, date of birth, address, contact details, grades, attendance records, and other academic information.
Payment Information: Financial details necessary for bill generation, payments from parents, and transfers to the business owner.
Parent Information: Name, contact information, and payment details.

1.2 Non-Personal Information

Usage data (e.g., login times, features used).
Browser and device information (e.g., browser type, IP address).
Cookies and tracking technologies to improve user experience.

Your data is safe with us, and the same will not be shared with any third party without your prior permission. "We may store your data, but not more than 7 years, from the date you discontinue with our service", for legal purposes only.

2. How We Use Your Information

We use your data responsibly to provide, enhance, and maintain our services. Specifically, we may use the information to:

• Manage and Store Student Records: Create, maintain, and update student and staff records in our database.
• Billing and Payment: Generate bills, process payments, and manage financial records.
• Communications: Send notifications about attendance, grades, or upcoming events through our chat system.
• Service Improvement: Analyze how users interact with our services to improve functionality and user experience.
• Compliance and Legal Obligations: Comply with applicable laws and regulations regarding data usage and protection.

3. Data Sharing and Disclosure

We do not sell or rent personal data. However, in specific situations, we may share your information:

• With Educational Institutions: Data shared with authorized school or coaching center personnel for management purposes.
• With Payment Processors: To facilitate payments, your payment details may be shared with secure payment processing services.
• For Legal Compliance: If required by law, we may disclose data to regulatory authorities or in response to valid legal processes.

4. Your Data Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete data.
• Deletion: You may request deletion of your personal information, except where it is necessary for legal or operational purposes.
• Objection: You can object to how we use your data, particularly for marketing or analytics purposes.

To exercise any of these rights, please contact us at privacy@cloord.com.

5. Data Security

We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect it. These include:

• Encryption: All data is encrypted during transmission and at rest.
• Access Control: Only authorized personnel have access to sensitive data.
• Regular Security Audits: We conduct regular security checks to identify and mitigate vulnerabilities.

While we strive to protect your data, please note that no system is entirely secure, and we cannot guarantee absolute security.

6. Chat System and Group Communications

Cloord provides a secure chat and group communication system that enables schools, students, teachers, and parents to interact. We remind users to:

• Use Communication Respectfully: Content in the chat system should remain professional and relevant to educational activities.
• Data Sharing in Groups: Avoid sharing sensitive personal information in group chats.

Institutions are responsible for managing and moderating communication within their groups.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once data is no longer needed, it is securely deleted or anonymized.

Student Data Retention

Student records may be retained for up to [X] years after the student’s graduation or departure from the institution unless otherwise requested by the institution.

Financial Data Retention

Financial transaction records are retained for a period in accordance with applicable laws and accounting practices.

8. Third-Party Links and Services

Our platform may contain links to third-party websites, plugins, or services. Please be aware that this Privacy Policy does not apply to third-party services. We encourage users to review the privacy policies of any third-party services they use.

9. Children’s Privacy

Cloord services are designed for educational institutions. We comply with regulations designed to protect the privacy of children, and we collect personal information about minors only through schools or authorized guardians.

If you believe that a child’s personal data has been provided to us inappropriately, please contact us immediately at privacy@cloord.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of significant changes through our platform or by email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Email: company@cloord.com
Phone: +91 7587211535
Address: Raipur 493114, Chhattisgarh (C.G.)